Shipping policy

We ship to street addresses in all U.S. states. Currently, we do not ship to P.O. boxes.

Unfortunately, at this time we are not able to ship to Canada, Puerto Rico, U.S. territories, APO, or FPO addresses. If you live in a region where Lotus Foods does not ship web orders, please try Amazon to place an order.

Your order will be processed within 1 to 2 business days. We will notify you if the order may be delayed because of out of stock items.

We use FedEx as our primary carrier for standard and expedited shipping. All orders are shipped from Hayward, California. FedEx takes another 3 to 5 business days to reach most areas of the U.S., depending on weather or other unforeseen delays. Order and shipping confirmations will be sent via email. The shipping confirmation will include tracking information for your order. If you don't see the email, please check the Spam folder in your email account.

Possible Delays During Peak Times (promotions, holidays, weather): We strive to process and ship orders as quickly as possible. However, please note that during peak times such as promotional events, holiday seasons, or due to unforeseen weather conditions, there may be delays in processing and delivery times. While we make every effort to minimize these disruptions, we cannot guarantee delivery within our standard timeframes during these periods.

Free Shipping:We offer free standard shipping on orders $79 and over (the final order amount after discounts must be $79+). Orders that qualify for Free Shipping are sent standard shipping speed via FedEx. On orders less than $79, standard 2-day FedEx shipping charges will apply. Unfortunately, we do not offer Free Shipping to Alaska and Hawaii. Orders shipped to Alaska and Hawaii will be charged standard FedEx shipping rates.

Expedited Shipping: During online checkout, customers may choose to select Express shipping speed for additional cost. Orders shipped Express take 1 to 2 business days to reach most areas of the U.S.

If you have any questions, please email questions@lotusfoods.com before placing an order.