Order Shipping & Returns Policy

 

We ship to street addresses in all U.S. states. Currently, we do not ship to P.O. boxes. 


Unfortunately, at this time we are not able to ship to Canada, Puerto Rico, U.S. territories, APO, or FPO addresses. If you live in a region where Lotus Foods does not ship web orders, please try Amazon to place an order.


Your online order will be processed within 1 to 2 business days. We will notify you if the order may be delayed because of out of stock items. 


We use FedEx as our primary carrier for standard and expedited shipping. All orders are shipped from Hayward, California. FedEx takes another 3 to 5 business days to reach most areas of the U.S., depending on weather or other unforeseen delays. Order and shipping confirmations will be sent via email. The shipping confirmation will include tracking information for your order. If you don't see the email, please check the Spam folder in your email account.

Free shipping: We offer free standard shipping on orders $59 and over (the final order amount after discounts must be $59+). Orders that qualify for Free Shipping are sent standard shipping speed via FedEx. On orders less than $59.00, standard 2-day FedEx shipping charges will apply.


Unfortunately, we do not offer Free Shipping to Alaska and Hawaii. Orders shipped to Alaska and Hawaii will be charged standard FedEx shipping rates (below).


Hawaii

Island

< 12 lbs

12-35 lbs

Oahu

$   32.58

64.52

All Other

$   47.31

80.81

 

Alaska

< 12 lbs

12-35 lbs

$   33.97

67.48



Expedited Shipping: During online checkout, customers may choose to select Express shipping speed for additional cost. Orders shipped Express take 1 to 2 business days to reach most areas of the U.S.


If you have any questions, please Contact Us  before placing an order.



Returns & Refunds Policy

  • If you are not 100% satisfied with your purchase from our online store, please let us know within 45 days of receiving your order, and we will help you with your free return.
  • Refunds will be issued upon our receiving your return.
  • If your shipment arrives damaged or incomplete, please provide us with the following information:‌
    • Order #
    • Best Buy Date / Lot # of damaged products
    • Description of the issue/damages
    • List of items received
    • Photo(s) of the damaged product or packaging

To get started, email questions@lotusfoods.com