Q. Where Can I Find Your Products?
Our products are sold nationally in many natural food and co-op stores, gourmet/specialty markets, grocery stores and online at Amazon.com or lotusfoods.com. Visit our store locator to find a store near you.
We encourage you to ask your local grocer to bring in a specific product if it’s not available!
Q. What Does Heirloom Mean?
Heirloom is a term used to refer to plants that are grown from indigenous seed stock. Often, these seed stocks are ancient and have been used in a region traditionally. These seeds have not been hybridized or genetically modified.
Q. Why Is Forbidden Rice® Called Forbidden?
During the days of the Ching and Ming dynasties Forbidden Rice was exclusively reserved for the Chinese Emperors to ensure their longevity and good health. Eventually, common people were allowed to eat the rice. Since then, it has become a nourishing staple that is reputed to promote long life and good health.
Q. What Makes Forbidden Rice® So Special?
Legend has it that during the days of the Ching and Ming dynasties Forbidden Rice was exclusively reserved for the Chinese Emperors to ensure their longevity and good health. Eventually, common people were allowed to eat the rice, but has always been highly prized throughout Asia—likely for its health benefits–and is used in offerings, ceremonies and celebrations. Since then, it has become a nourishing staple that is reputed to promote long life and good health.
Forbidden Rice® has the darkest bran layer of any whole grain rice. It is this bran layer where most of the minerals, vitamins and fiber are stored. Forbidden Rice® contains a class of antioxidants called anthocyanins. For such a dark whole grain rice, it is extremely convenient, cooking in only 30 minutes and producing a roasted nutty taste with a hint of fruit or floral at the finish.
Q. Why Does The Forbidden Rice® Bleed Black?
The black color of Forbidden Rice is from the color of the whole grain outer layer. This black bran layer is where the nutritional value of the rice is stored. When wet, this black bran bleeds a dark gray, purple color. Care should be taken in using wooden utensils.
Q. What Is Lotus Foods Fair Trade Policy?
Fair trade fosters an equitable and sustainable global system of production and trade. When we first began importing our rice, fair trade certified rice did not exist. However, we have always supported global sustainability and paid our small family farmers premium prices for their highest quality, highest nutrition heirloom rice.
Q. Should I Soak Or Rinse My Rice?
Rinsing or soaking rice is a personal preference. Here at Lotus Foods, we do not suggest rinsing our rice. Depending on the rice varietal some rice will have a different texture when soaked before cooking. We do not include soaking in our recipes as we know many people prefer recipes that can be cooked quickly, but if you prefer to soak your rice that’s fine too, just keep in mind it will reduce the cooking time needed.
Q. How Should I Store Lotus Foods Rice?
Lotus Foods’ Rice should be stored in cool and dry conditions. Our rice is warehoused in 55-60 degree temperatures. If you are not going to use the rice for long periods of time, rice can be kept in the refrigerator and can even be frozen.
Q. Are Any Of Your Products Organic?
Yes, the vast majority of our products are organic. Please check each individual product page to determine if an item is organic.
Q. What Does Whole Grain Mean?
Whole grain means that the germ and bran layer on the rice is left intact. All rice starts as a whole grain; when the germ and bran layer is removed, you then have white rice.
Most of the nutritional value in a grain of rice is within the germ and bran layer. This layer is most often brown (as in brown rice), but can also be red (as in Red Rice) and black (as it is in the Forbidden Rice®).
Q. Are Your Products Gluten Free?
Yes, all of our products are gluten and wheat free. Rice is a gluten-free grain.
Q. Are Lotus Food Rice Products Processed In A Peanut And Tree Nut Free Facility?
Lotus Foods’ production facilities are free of peanuts, but may process tree nuts.
Q. What Makes A Rice Aromatic?
“Aromatic” is a term given to numerous varieties of rice characterized by a pronounced floral or nutty (if whole grain) aroma and flavor, often compared to popcorn. Jasmine Rice is, perhaps, one of the best-known aromatic varietals, although there are others, such as our Dehraduni Basmati and Forbidden Rice®.
Q. Why Are There Different Colors Of Rice And What Do These Differences Mean?
All rice starts as a whole grain, which means that the germ and bran layer are intact. When these are removed, you have white rice. The most common bran layer for rice is brown. But there are also red and black rices. Some rices are only partially milled, so some of the bran layer is left on. These rices tend to be light tan, pink or even a striated color. Our Madagascar Pink RiceTM is an example of rice that is partially milled. It still retains a high level of nutrition, but cooks faster and has a texture that is closer to white rice.
Q. What Causes Brown Or Black Spots On The End Of The Organic Jasmine Rice?
During growth some rice tillers (or stalks) break off during the liquid stage of growth which causes some of the rice to have a darker color when it matures. This color does not affect the taste or quality of the rice. Our rice mill cannot sort out these dark rices, although other rice mills do have this capacity, which is why you may not see this effect in other brands of rice.
Q. Why Does The Rice Cooker Splatter?
Sometimes the rice will spatter through the vent hole, which sometimes may get messy. To prevent this from happening, simply put the steamer tray on top (which defuses the stream of steam) and put the glass lid on top of that. Otherwise, placing a paper towel loosely over the vent hole will soak up the excess without affecting the rice cooking process.
Q. Why Does The Rice Stick To The Bottom Of The Rice Cooker And How Can I Clean It?
Rice sticking to the bottom of the pan is normal. To avoid rice sticking to the bottom or to make it easier to clean we suggest the following:
- Try putting some oil, such as peanut oil, on the bottom of the pan before cooking your rice.
- If the rice has already stuck to the bottom of the cooker, add an inch of water and put the cooker back on cook. Let the water come to a boil. Shut the cooker and leave standing until the water cools. This loosens the cooked rice and makes it easy to clean.
- Put a cup of water in the rice cooker and let it re-cook. Then turn it to warm, or turn it off, and strain the rice tea into a cup and drink it. This is a favorite drink in Madagascar that they make after cooking rice. It is delicious and nutritious.
Simply soak the rice bowl in hot water and the water will will loosen the rice and make it easy to clean.
Q. Does The Rice Cooker Have A Guarantee?
Our rice cooker is covered by a separate Lotus Foods guarantee:
“The original purchase of this appliance is fully protected against defects in parts, materials and workmanship for a period of one year. All repairs will be made without charge, provided this model appliance is delivered to the Lotus Foods address prepaid. Return shipping will be free of charge within the contiguous United States. This is in lieu of all other guarantees expressed or implied by any persons in any way connected with the sales, distribution or manufacture of said model appliance. This guarantee will not apply to any part of this machine, which has been subjected to any accident, abuse or misuse. This guarantee is void if appliance is used commercially. Address: Lotus Foods, Inc. 921 Richmond Street, El Cerrito, CA 94530, Phone: 510-525-3137”