Satisfaction Guarantee

We're confident that you'll be delighted with your Lotus Foods purchase. We've teamed up with WorldPantry.com®, a company dedicated to using the Internet to bring the best foods of the world to your table, and every product purchased from the Lotus Foods website is backed by the WorldPantry.com® Satisfaction Guarantee:

WorldPantry.com® Absolute Satisfaction Guarantee

If you are not absolutely satisfied with your purchase, for any reason, let us know. We will promptly replace the item or give you a refund of its purchase price. It's that simple.

How to Return an Item

• Please return items as soon as possible.
• Write the reason for your return on the back of your packing slip.
• Enclose the slip in the carton, wrap the package securely, and send it to:

WorldPantry.com®/Lotus Foods Returns
1192 Illinois Street
San Francisco, CA 94107

• If you do not have your packing slip, please include the reason for return, along with your name, e-mail address, and phone number (so we may call you with questions) and send the package to the address above.
• For your protection, please use UPS, Fedex or Insured Parcel Post for shipment.
• A credit for the price of the item and applicable taxes will be applied to your credit card. Shipping and handling charges are not refundable unless a result of an error by Lotus Foods or WorldPantry.com®.

Rice Cookers

If a rice cooker malfunctions within one year of purchase, it can be repaired under warranty free of charge. Rice cookers which malfunction within one month of purchase have the additional option of being refunded.

Please contact Lotus Foods by e-mail (info@lotusfoods.com), or by phone (510-525-3137 x115) to process the repairs or refund. Please provide purchase details and reason for malfunction.

Exchanges

Our returns center cannot process exchanges. If you have found another item on our site that you would prefer over the one originally ordered, please return the original item and place a separate order for the new item. We will notify you via e-mail when the return has been processed.

Questions?

If you have questions about your return, please contact us. Be sure to include the information in your packing slip in your correspondence.